SUPPORT

Customer’s trust, it’s our top priority.

Customer Service

GSD provide high quality standards to our valuable customers by fulfilling the principles of ISO 9001 and 14001. All personnel of GSD strive to win our customer’s trust by pursuing continuous improvements and delivering the best service to the customers.

Quick Customizing support

Nowadays key issues of industrial display industry are speed and flexibility. GSD meets customer’s needs with speedy product development systems tailored to specific requirements.

GSD has flexible products category choices according to customer’s idea, environment. We provide our full/semi customized products from physical design, optical features to touch overlay solutions and board circuit.

Our R&D and sales people dedicated to shorten development cycle and make their demands into realization for our business partners/customers.

Complete Reliability

Each and every GSD product line is made with quality standards and production process of high reliability, steadfastness and durability.

GSD give the top priority to the quality and reliability more than anything else. Since the foundation, GSD continually invests to the highest level of manufacturing equipments and quality staff training.  In in-house  manufacturing and quality system, we provide our first class products by strict test procedures.

RMA & Warranty Policy

Warranty Coverage

Within the warranty period. GSD will repair or replace defective unit(s) without charge for parts and labor.

Warranty does not cover defects or damages resulting from faulty handling, misuse of the product, improper installation or misconnections, arbitrary disassembly, unauthorized replacement or alteration of components and product specifications.

RMA(Return Merchandise Authorization) Procedure

1. RMA Request

2. Fill out the form

3. Repair / Replace

4. Delivery

Feel free to contact us for RMA service if you have any questions about GSD products.

  1. Please apply a RMA number firstly if you want to return RMA unit to GSD.
  2. Please fill all information on RMA form with given RMA number and send it back to GSD
  3. Please ship RMA unit(s) to GSD for repair according to the following shipping instructions.
  • Shipping cost Within warranty period, customer pay for the freight cost from customer site to GSD, except for DOA.  GSD will pay the freight for returning the units back to the customer. In case of  our of warranty period or void warranty, customer has to pay both way freight charge.
  • Please take some photos before packing in case there is any damage claim to the courier.
  • Please pack the returned RMA unit safely to prevent the possible damage during the transportation and send them to ;
    GSD Co., Ltd.
    RMA Department 17, Cheomdan Giop 7-ro, Sandong-myeon, Gumi-si,  Gyungbuk, Korea
    TEL : + 82-54-461-7188
    FAX : + 82-54-461-7190

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Reach us by phone

Reach us by phone

+82.54.461.7188

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Write us an e-mail

sales@wgsd.co.kr

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